Our commitment to correcting material errors

Travel information can change, and even careful editorial work can contain mistakes. The Travels Tip corrects material factual errors when they are identified and verified. The purpose of a correction is to leave the reader with the most accurate and useful version of the article, not to hide that an important change occurred.

How to report a possible error

Use the editorial contact route and include the article URL, the exact statement or section you believe is wrong, the reason for your concern and any evidence that supports the correction. Screenshots can be useful for time-sensitive prices or operating information, but a current primary source is preferred when available.

What we review

An editor checks the published wording, the source record available to the publication, the date of the information, the evidence supplied by the reader and any updated official information. We may contact the writer, source or relevant organisation when additional context is needed.

Types of changes

  • Minor edit: spelling, grammar, formatting or wording that does not alter the factual meaning.
  • Routine update: changed hours, price, route, schedule or operational detail where the article remains substantially correct.
  • Material correction: a factual error that could change the reader's understanding or decision.
  • Substantial revision: multiple sections are rebuilt because the subject, policy or available evidence changed significantly.

Correction and update notes

Material corrections and substantial revisions should carry a visible note when the change is useful to readers. The note should state what changed and, where appropriate, why. We do not normally publish a note for purely typographic edits.

Disagreements and opinion

A difference of opinion is not automatically a factual error. Reviews and recommendations may involve editorial judgment. However, the facts underlying that judgment should still be accurate and commercial relationships must be disclosed where relevant.

Removing content

We do not remove accurate editorial content solely because it is inconvenient to a business or individual. Removal may be considered where content is unlawful, materially inaccurate beyond reasonable repair, creates a serious privacy or safety issue, or should no longer be published under our editorial standards.

Contact us about a correction

The fastest route is the editorial contact listed on the Contact page. Clear evidence helps us resolve a concern more quickly.

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